Executive Professional Summary
Every successful executive and growing business needs someone who can create order, anticipate problems before they arise, and ensure nothing important falls through the cracks. That has been the focus of my career for more than 25 years.
Throughout my career, I have been the person people rely on to bring structure to busy environments, anticipate operational needs, and ensure projects, teams, and daily business workflows continue to move forward smoothly. My expertise encompasses C-suite executive support, office management, healthcare administration, vendor & facilities coordination, customer relations, and confidential business administration.
Core Competencies & Leadership Areas
Executive & C-Suite Support
Calendar & Inbox Management
Domestic & International Travel
Meeting & Action Tracking
Office & Operations Management
Project & Event Coordination
Stakeholder & Client Relations
Process Improvement
Vendor & Facilities Management
Confidential Admin Discretion
Team Leadership & Scheduling
Microsoft 365 & AI Productivity Tools
Career Accomplishments & Impact Highlights
25+ Years Supporting Executives
Supported C-Suite leaders, business owners, and directors across complex operational, financial, and client-facing functions.
Team Leadership (Up to 15 Staff)
Supervised teams of up to 15 employees, managing schedules, leave, facilities, vendors, and daily office workflow.
Portfolio Management (200+ Clients)
Managed customer and service-user portfolios exceeding 200 individuals with precise recordkeeping, billing, and follow-up.
Process & Workflow Optimization
Introduced practical administrative systems that streamlined handoffs, stock control, filing, and cross-departmental information flow.
Professional Experience
- Managed day-to-day administration across all areas of business, serving as central point of contact for clients, suppliers, and leadership.
- Coordinated records, correspondence, scheduling, follow-up, document preparation, and confidential business information with strict discretion.
- Supported operational continuity by anticipating business needs, resolving administrative bottlenecks, and maintaining organized priorities.
- Led administration for a registered rehabilitation center, managing executive calendars, admissions, contracts, and weekly leadership meetings.
- Prepared monthly invoices and financial statements for approximately 27 service users and maintained individual accounts.
- Coordinated staff leave, schedules, medical/office supply purchasing, and liaison with government departments regarding registrations.
- Served as primary communication link with sponsors and families, handling sensitive matters with empathy, professionalism, and confidentiality.
- Built and maintained regional veterinary database, produced email newsletters, managed customer support, and coordinated stock imports.
- Prepared CPD course material and delivered equipment-care workshops, demonstrations, and technical support to veterinary professionals.
- Managed client escalations, returns, credits, installation stock, equipment licensing, and monthly sales-versus-budget tracking.
- Oversaw stores operations, stock transfers, purchase orders, second-hand equipment, branch inventory, drivers, and facilities.
- Created procedures that improved handoffs between sales, technical service, procurement, and stores, strengthening workflow consistency.
- Provided full executive support including calendar/inbox management, domestic & international travel, foreign currency, and meeting minutes.
- Coordinated sales conferences, product launches, client communications, international supplier correspondence, quotes, and price lists.
- Managed office operations, petty cash, purchasing, facilities, insurance, invoicing, and event budgets averaging R1.3M quarterly.
- Prepared client proposals, booked venues, transport, accommodation, and coordinated team-building event logistics.
- Supported IT Director with department administration, scheduling, internal customer service, training coordination, and course materials.
- Delivered individual and group software training, helping staff adopt Microsoft business applications effectively.
Earlier Career Summary
Office Manager, WTZ Secure It (Jan 1993 – Feb 2011, part-time) | PA to Finance Director, Insignia Insurance Brokers (Mar 1995 – June 1997) | Internal Sales & PA to Managing Director, Jedro Manufacturing (Sept 1991 – Feb 1995). Experience included executive support, payroll, customer claims, database development, internal sales, and staff training.
Technology, Certifications & Languages
Technology & Productivity Software
Microsoft 365, Word, Excel, PowerPoint, Outlook, Windows, Access, Microsoft Project, SAP (basic), AI productivity & drafting tools.
Certifications & Professional Training
Life Coaching Certifications (2025–2026): REBT Mindset, Master Mindset, Forgiveness, Emotional Intelligence, Confidence, CBT, Authenticity Life Coaching.
Additional Training: Presentation Skills & Effective Speaking | FranklinCovey Time Management | Microsoft Office & Project.
Languages
English: Fluent (Native Professional) | Afrikaans: Fluent | German: Conversational